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My Career

PROFESSIONAL EXPERIENCE

2014.10-2014.12: Help Desk Analyst (Contract), Information Technology (City of Kitchener)


I was fortunate to spend 2 months in a contract role with the City of Kitchener provided phone-based support to the wonderful staff. It was a great experience in a team setting and one of my best work experiences ever. 


2013.01-2014.07: Desktop Support Specialist, Information Technology (Canadian Stock Transfer)

A role of many hats, this role features time-sensitive batch operations facilitating electronic funds transfers, printer maintenance and installation, data-centre visits to assist the network and server administrators, and a very rewarding experience helping the 140 people at the Toronto branch of CST use and leverage their technology on a day-to-day basis. Whether it's configuring new systems, re-furbishing old hardware, upgrading BlackBerry devices (including repairs when possible), and being ever vigilant in protecting the data security of the company and its many clients. I enjoy being the go-to-guy for CST and being able to ensure the staff have what they need to do their jobs. Each day I go home knowing I made someone's day better, and each morning I look forward to the challenges of helping the wonderful people I work with do things a little better.

2011.04-2012.05: I.T. Technical Analyst, Technology Delivery (Lafarge North America)


Specializing in the development of packages that automate the delivery of software and other changes to the users' desktop or laptop computers with minimal impact of their day-to-day activities, as well as assisting with the design and deployment of the standard PC image to these systems. I have been able to enjoy my experience with developing WinRAR packaged VBScript, and HTML application scripts that install software or guide users' through self-serve processes that reduce the time to recover a PC and recover data as necessary. I have also been able to renew my exposure to PHP, JavaScript, and DHTML through the maintenance and enhancement of the Self Serve Portal, and intranet site that is central to the users' to support experience.


2009.09-2011.04: I.T. Operations Senior Technical Analyst (Lafarge North America)


In this role I am involved with the development of processes, and tools that aid in delivering technical solutions and software to the end-user, or to aid in the delivery of and reporting on technical support. Working in PHP, VBScript, Microsoft SQL, AutoIT3, VB.NET (minimal), HTML, JavaScript, and with technologies such as WinRAR, Symantec Workflow, Altiris for deployment of software and discovery and tracking of assets. The role is dynamic and keeps me in touch with the user community through special projects that keep the end-users up and running, or ensure they are returned to functionality as quickly as possible.

2006.02-2009.02: Application Developer  (TLC Vision Inc.)

Maintenance and support of Linux-based Servers running on VMWare ESX and developing and maintaining business systems built on the Linux/Apache/MySQL/PHP platform.

Recommendations:
"Cameron worked independently on a number of projects – most notably the on-going maintenance and development requirements of an “acquired” legacy LAMP-based system. Being thrown at a new system, with both an unfamiliar setup/configuration, did not stop Cameron from effectively troubleshooting issues that arose after its acquisition, implementing the required changes that on going maintenance demanded, or developing enhancements that improved the system’s performance and ultimately the end-user’s experience."
Brian McClure, TLC Vision Inc., 2009

2003.01-2005.11: Technical/Desktop Support at Toyota Canada Inc.

Working within Implementation Services, supporting the desktop and laptop systems, building and deploying hardware and software. Working within, and appreciating the challenges and needs of, an ITIL-based model, I have more than a decade of high quality technical support and customer service experience and a deep respect for the user's needs and experience.

Recommendations:
"Cameron was an integral part of his team and demonstrated excellent skills at many levels of his job. His contributions ensured his team’s objectives were met in a timely and organized fashion, while maintaining a high level of customer satisfaction."

Rui Pedreiras, Toyota Canada, 2005

"he was able to work through various challenges including implementation of SMS and many hardware and software rollouts. Each opportunity led to new tools being created by Cameron to help things run smoother and faster, with less manual work being required."

Chantal Gallant, 2009

"During Cameron's service with us I admired him for his many valuable qualities, and regarded him with evermore respect. Although I never had the pleasure of supervising Cameron he is very goal oriented as well as a team player and was keenly devoted to his work, but being a real people person, he was also enjoyable to be around."

Peter Schnitzler, Toyota Canada, 2005


2001.01-2001.05: I.T. Advisor at Paramount Trading, Antigua B.W.I.
Server Support and Management, Windows NT/2000, Exchange 5.5, IIS. Some ASP development.

2000.04-2000.12: Web Developer at Grey Worldwide, Toronto
ASP/Web/SQL Developer

1998.10-2000.04: Paramount Trading, Antigua B.W.I.
Server Support and Management, Windows NT/2000, Exchange 5.5, IIS. Some ASP development.

1997.02-1998.10: Technical Analyst at Molson Breweries
Desktop Support, Security and Documentation. Some tools development.

1990.05-1997.02: Technical Support Analyst at Microsoft Canada
Microsoft Technical Product Support for Windows, Word, Excel, PowerPoint, Project, and some consumer projects.

Recommendations:
"I’ve had the privilege of managing Cameron on several projects over the past 19 years.Cameron has always afforded himself in a professional manner making sure that the client’s issue was not only solved but that they were completely satisfied with the solution."

Ross Murison, 2009


Experience and personal practices:

  • 20 years experience and strong skills in testing, configuration, implementation, and support of desktop technologies, PCs, peripherals and software in a network environment. 
  • 10 years experience in supporting desktop technologies associated with SPOC service desk, demonstrating excellent listening, empathy, patience and initiative using their resourcefulness, strong research skills, and problem solving skills.  
  • Extensive knowledge of workstation configuration, and support of desktop PCs, Windows XP operating system, Adobe applications. 
  • Service Desk applications such as Remedy, Peoplesoft CRM/HelpDesk and several proprietary systems.
  • Documentation of knowledge of the technologies and issues encountered in desktop installation and use. 
  • Excellent organizational and customer service skills.  
  • Good interpersonal, oral and written communication skills.

If your company is in need, please see my Career Profile or review either of my Web Developer résumés (PDFs) found here.

About Me:

Life is rarely a neat little existence that one walks through blindly. Life can be tough, surviving is the challenge and the very thing that makes it worth while. 

I'm busy, but not too busy for friends or people in need. While much of my time is work or family, I still hope to find time to help others and be a conscientious member of society.

My Hobbies: 

Technology, Video games, photography, and graphic arts. My Photos Map - using Google maps 

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